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Quality Assurance

THE HIGHEST LEVEL OF SERVICE EXCELLENCE

Your travelers will enjoy the benefits of having a designated team of experienced travel consultants that work on their behalf. In addition, your travel program will flourish with the guidance of a personal account management team.

CHECKING ONLY TWICE? THAT’S FOR AMATEURS

Point of sale, manual and automated checks are a breeze with our customized multi-level control system that translates your written travel policy into over 100 different QC checks—now that’s assurance.

BECAUSE PERFECT IS NOT SOMETHING THAT IS JUST NICE TO HAVE

In today’s travel environment, so much can go wrong. A missing seat assignment is not just an inconvenience; it could subject your travelers to denied boarding and cause a missed meeting or appointment.

As the travel process becomes more complex, we recognize the need for new, more comprehensive methods of reviewing reservations. Montrose Travel is so adamant about accuracy, attention to detail and sheer efficiency that we implemented Cornerstone, a fully-automated quality control system. That’s in addition to the manual quality control procedures we have in place.

We use a suite of modules that automate the processing and auditing of all aspects of travel management including:

  • constant lower fare searches for already booked tickets
  • 150 pre-ticketing quality control checks for reservation integrity and written travel policy compliance
  • unused e-ticket usage tracking
  • preferred vendor agreements
  • traveler preferences, which include waitlist clearance and preferred seat assignments using live seat maps

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Managing Your Cost

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Airline Refunds for Delayed Bags

August 17th 2016

A new law has made it mandatory for airlines to refund baggage fees for bags that have been delayed. Specifically, airlines must refund baggage fees automatically if luggage is delayed for more than 12 hours after a domestic flight arrival or 15 hours after an international flight. (On July 15, President Obama signed the Federal Aviation Admi...

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