A new law has made it mandatory for airlines to refund baggage fees for bags that have been delayed.
Specifically, airlines must refund baggage fees automatically if luggage is delayed for more than 12 hours after a domestic flight arrival or 15 hours after an international flight.
(On July 15, President Obama signed the Federal Aviation Administration Reauthorization Act of 2016 extension bill into law. The extension will be in effect until Sept. 30, 2017, and was passed to give policymakers more time to make air-traffic control reform decisions, but this consumer-friendly measure was slipped into the bill.)
The new law takes effect immediately.
Below are some tips for reimbursement if your bags are delayed or lost:
Make the complaint before you leave the airport
You must file a complaint while you at still at the airport. Go to baggage office and make an official report. Some airlines will not offer any kind of compensation if you do not adhere to this policy.
Keep all documents
In order to file a claim so you may need your baggage claim ticket, boarding pass, and all receipts for expenses. You will need these documents during the claim process.
Review your credit card policies
While airline reimbursement is limited, some credit cards have some coverage. Credit cards have different rules, so it’s worth looking into before you book your next flight.
Most lost or delayed bags are found within 48 hours, so while it is a major inconvenience, there’s a good chance you will get all of your belongings back.
Contact your Montrose Travel Consultant if you have any questions about the new law.
- by: Tammi Gelentere
- August 17th, 2016