Service
Consider the Value of your Business Travel Partner
"Helping people travel. One at a time." This is much more than a slogan to all of us at Montrose Travel - it's a way of life; an attitude. From the moment you decide to work with us, you will
be treated as our most important customer.
Joe McClure
CEO/President
We pride ourselves on building individual relationships with each of our customers and having the ability to provide the flexibility needed to ensure a complete business travel management program tailored to work for you. We don’t offer impersonal call center service; our agents build relationships.
Montrose Travel agents participate in ongoing training to ensure that they are experts in providing solutions for a changing industry. They are regularly tested on new policies and technologies and are given additional training when necessary. Customer service is measured by a number of client response mechanisms as well as recording "Mystery Caller" tests to evaluate customer interaction. Mandatory weekly staff meetings are to ensure that pertinent information and hot industry topics reach all agents.
Don’t worry, we’ve been doing this for a long time.
We understand that travel is most likely not your only responsibility, and that one of the primary reasons for exploring your travel management options is to find a solution – and a partner - that will relieve the burden internally. With the recent high demand for proven business travel management experts, you can count on us to partner with you for a successful implementation. From business travel policy development to enforcement and monitoring, we are committed to the success of your travel program.
Providing you with superior customer service is Montrose Travel’s chief priority. Having worked with travelers and companies in hundreds of different industries, we understand the importance and sensitivity of individual needs and pledge to develop a program tailored for your specific company.
