Personal Service
Dedicated Business Travel Agents With Dedicated Experience
Montrose Travel works with many different corporations, universities, law firms, financial institutions, non-profits and health care organizations, each of which has a very eclectic mix of individuals and personalities. With over 150 employees representing multiple cultures, we understand that every traveler is unique, as is every agent, that’s why we encourage a proper match.
As such, our business travel agents are arranged into working teams within which you will be assigned a specific primary travel agent. However, you will also have an assigned secondary agent and backup agents, along with another entire backup team. Each of these agents will be trained on your account requirements, and become an expert in your company’s culture and policies.
Account Management
Advising you on all aspects of travel, we work with you every step of the way to ensure quality service, cost effectiveness and the overall success of your corporate travel management program. Your account manager will be your first point of contact for anything outside of standard travel requests.
Account managers at Montrose Travel serve as travel program consultants, trainers, technical support, and troubleshooters. They also lead and coordinate the implementation process.
Our Account Manager’s primary responsibility is to serve as your liaison for the continuous coordination and interaction between your key representatives, other members of your Montrose Travel support team, and third party travel providers and suppliers. They will conduct regular business reviews to help you analyze where travel dollars have been spent, where they have been saved, and where there is opportunity for further improvement.
Customer Service Standards
Our primary measure of customer satisfaction is our relationship with our customers.
Working closely with our clients allows them the comfort of knowing suggestions and comments are always welcome, which allows for continual improvement.
A link is added to the digital signature of every e-mail sent by our agents. This requests that the traveler take a moment to give us their feedback on their travel and reservation process. Each comment received, positive or negative, is personally addressed by management.
